The Nordstrom Way to Customer Experience Excellence

Creating a Values-Driven Service Culture
by Robert (Seattle, Washington) Spector, breAnne O. Reeves

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ISBN: U9781119375357

Format
Paperback / softback
Pages
224
Edition
3 ed
Publication date
10/11/2017
Publisher
John Wiley & Sons Inc
EAN Code
9781119375357

Description

The fully revised and updated edition of the classic book about Nordstrom’s extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

Additional information

Weight 430 g
Dimensions 213 × 275 × 26 mm