Designing Service Machines
Paul Lillrank, Paulus Torkki, Ram Babu Roy, Sreekanth V. K.
Springer Verlag, Singapore, 2019
66,50 €On orderDelivery: 2-3 weeks
This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.
- ISBN-13
- 9789811345326
- ISBN-10
- 9811345325
- Publisher
- Springer Verlag, Singapore
- Year
- 2019
- Publication date
- 2019-01-19
- Pages
- 82
- Dimensions
- 235x155x