Customer Knowledge Management
Silvio Wilde
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, 2011
66,50 €On orderDelivery: 2-3 weeks
Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management.
- ISBN-13
- 9783642164743
- ISBN-10
- 3642164749
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
- Year
- 2011
- Publication date
- 2011-01-07
- Pages
- 143
- Dimensions
- 245x163x15
- Weight
- 374