Effective Complaint Management
Bernd Stauss, Wolfgang Seidel
Springer International Publishing AG, 2019
110,50 €On orderDelivery: 2-3 weeks
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
- ISBN-13
- 9783319987040
- ISBN-10
- 3319987046
- Publisher
- Springer International Publishing AG
- Year
- 2019
- Publication date
- 2019-02-18
- Pages
- 495
- Dimensions
- 166x242x31
- Weight
- 912