Linguistic Ethnography of a Multilingual Call Center
Johanna Woydack
Springer International Publishing AG, 2018
98,50 €On orderDelivery: 2-3 weeks
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
- ISBN-13
- 9783319933221
- ISBN-10
- 3319933221
- Publisher
- Springer International Publishing AG
- Year
- 2018
- Publication date
- 2018-10-11
- Pages
- 214
- Dimensions
- 210x148x