How to Make Things Happen
Beatriz Munoz-Seca
Springer International Publishing AG, 2018
45,95 €On orderDelivery: 2-3 weeks
And the heart of efficiency in delivering services is people andtheir knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
- ISBN-13
- 9783319854816
- ISBN-10
- 331985481X
- Publisher
- Springer International Publishing AG
- Year
- 2018
- Publication date
- 2018-09-09
- Pages
- 367
- Dimensions
- 235x155x