Smart Service Systems, Operations Management, and Analytics
Springer Nature Switzerland AG, 2019
172,25 €On orderDelivery: 2-3 weeks
Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs.
- ISBN-13
- 9783030309664
- ISBN-10
- 3030309665
- Publisher
- Springer Nature Switzerland AG
- Year
- 2019
- Publication date
- 2019-11-26
- Pages
- 403
- Dimensions
- 235x155x