Using Counselling Skills on the Telephone and in Computer-mediated Communication
Pete Sanders
PCCS Books, 2007
31,75 €On orderDelivery: 2-3 weeks
Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.
- ISBN-13
- 9781898059752
- ISBN-10
- 1898059756
- Publisher
- PCCS Books
- Year
- 2007
- Publication date
- 2007-12-10
- Pages
- 170
- Dimensions
- 234x158x10
- Weight
- 284