Building a Successful Customer-service Culture
Facet Publishing, 2002
108,95 €On orderDelivery: 2-3 weeks
This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
- ISBN-13
- 9781856044493
- ISBN-10
- 1856044491
- Publisher
- Facet Publishing
- Year
- 2002
- Publication date
- 2002-09-16
- Pages
- 224
- Dimensions
- 165x243x18
- Weight
- 520