Service Failures and Recovery in Tourism and Hospitality
CABI Publishing, 2017
135,25 €On orderDelivery: 2-3 weeks
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
- ISBN-13
- 9781786390677
- ISBN-10
- 1786390671
- Publisher
- CABI Publishing
- Year
- 2017
- Publication date
- 2017-10-20
- Pages
- 244
- Dimensions
- 180x251x20
- Weight
- 736