The Call Center Handbook
Keith Dawson
Taylor & Francis Ltd, 2003
81,50 €On orderDelivery: 2-3 weeks
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
- ISBN-13
- 9781578203055
- ISBN-10
- 1578203058
- Publisher
- Taylor & Francis Ltd
- Year
- 2003
- Publication date
- 2003-11-20
- Pages
- 283
- Dimensions
- 229x152x
- Weight
- 472