A Practical Guide to Call Center Technology
Andrew Waite
Taylor & Francis Ltd, 2002
84,50 €On orderDelivery: 2-3 weeks
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
- ISBN-13
- 9781578200948
- ISBN-10
- 1578200946
- Publisher
- Taylor & Francis Ltd
- Year
- 2002
- Publication date
- 2002-01-02
- Pages
- 504
- Dimensions
- 228x152x28
- Weight
- 692