Value Stream Management for the Lean Office
Don Tapping, Tom Shuker
Taylor & Francis Inc, 2003
72,75 €On orderDelivery: 2-3 weeks
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas
- ISBN-13
- 9781563272462
- ISBN-10
- 1563272466
- Publisher
- Taylor & Francis Inc
- Year
- 2003
- Publication date
- 2003-02-20
- Pages
- 176
- Dimensions
- 278x217x14
- Weight
- 516