This is Service Design Doing
Adam Lawrence, Jakob Schneider, Marc Stickdorn, Markus Edgar Hormess
O'Reilly Media, 2018
52,95 €On orderDelivery: 2-3 weeks
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
- ISBN-13
- 9781491927182
- ISBN-10
- 1491927186
- Publisher
- O'Reilly Media
- Year
- 2018
- Publication date
- 2018-01-19
- Pages
- 500
- Dimensions
- 187x233x25
- Weight
- 854