Uncommon Service
Anne Morriss, Frances Frei
Harvard Business Review Press, 2012
35,95 €On orderDelivery: 2-3 weeks
Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
- ISBN-13
- 9781422133316
- ISBN-10
- 1422133311
- Publisher
- Harvard Business Review Press
- Year
- 2012
- Publication date
- 2012-02-07
- Pages
- 272
- Dimensions
- 233x163x25
- Weight
- 540