Customer Satisfaction Planning
Thomas T. Hirata
Taylor & Francis Inc, 2008
65,25 €On orderDelivery: 2-3 weeks
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.
- ISBN-13
- 9781420083811
- ISBN-10
- 1420083813
- Publisher
- Taylor & Francis Inc
- Year
- 2008
- Publication date
- 2008-10-15
- Pages
- 116
- Dimensions
- 159x235x14
- Weight
- 318