Managing Service Operations
Sadie Shinkins, William J Hollins
SAGE Publications Inc, 2006
102,95 €On orderDelivery: 2-3 weeks
Guiding readers through each stage in the design and implementation of service operations, this book combines examples that are easy to relate to with theory. It contains chapters that include: Chapter objectives; Short cases; Student exercises; Chapter summaries; Further reading section; and A glossary of key terms.
- ISBN-13
- 9781412929530
- ISBN-10
- 1412929539
- Publisher
- SAGE Publications Inc
- Year
- 2006
- Publication date
- 2006-09-18
- Pages
- 312
- Dimensions
- 241x170x18
- Weight
- 524