Service Leadership
Judith Banks Strother, Svafa Gronfeldt
SAGE Publications Inc, 2005
262,95 €On orderDelivery: 2-3 weeks
Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
- ISBN-13
- 9781412913751
- ISBN-10
- 1412913756
- Publisher
- SAGE Publications Inc
- Year
- 2005
- Publication date
- 2005-12-13
- Pages
- 336
- Dimensions
- 177x253x19
- Weight
- 596