Managing Difficult, Frustrating, and Hostile Conversations
Dennis R. Pollack, Georgia J. Kosmoski
SAGE Publications Inc, 2005
48,25 €On orderDelivery: 2-3 weeks
Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.
- ISBN-13
- 9781412913409
- ISBN-10
- 1412913403
- Publisher
- SAGE Publications Inc
- Year
- 2005
- Publication date
- 2005-05-12
- Pages
- 168
- Dimensions
- 155x228x10
- Weight
- 260