Sense and Respond
M. Faulkner, S. Barlow, S. Parry
Palgrave USA, 2005
79,75 €On orderDelivery: 2-3 weeks
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.
- ISBN-13
- 9781403945730
- ISBN-10
- 140394573X
- Publisher
- Palgrave USA
- Year
- 2005
- Publication date
- 2005-05-31
- Pages
- 208
- Dimensions
- 243x164x16
- Weight
- 476