Re-organising Service Work
Christian Kerst, Karen A. Shire, Ursula Holtgrewe
Taylor & Francis Ltd, 2017
220,75 €On orderDelivery: 2-3 weeks
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
- ISBN-13
- 9781138718432
- ISBN-10
- 1138718432
- Publisher
- Taylor & Francis Ltd
- Year
- 2017
- Publication date
- 2017-06-29
- Pages
- 244
- Dimensions
- 165x242x19
- Weight
- 512