Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self, Greg Roche
Taylor & Francis Ltd, 2017
317,25 €On orderDelivery: 2-3 weeks
The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.
- ISBN-13
- 9781138464452
- ISBN-10
- 1138464457
- Publisher
- Taylor & Francis Ltd
- Year
- 2017
- Publication date
- 2017-11-13
- Pages
- 160
- Dimensions
- 234x156x
- Weight
- 453