A Practical Guide to Call Center Technology
Andrew Waite
Taylor & Francis Ltd, 2017
317,25 €On orderDelivery: 2-3 weeks
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
- ISBN-13
- 9781138412545
- ISBN-10
- 1138412546
- Publisher
- Taylor & Francis Ltd
- Year
- 2017
- Publication date
- 2017-07-27
- Pages
- 504
- Dimensions
- 229x152x
- Weight
- 453