The Language of Service Encounters
J. Cesar (Indiana University) Felix-Brasdefer
Cambridge University Press, 2015
164,95 €On orderDelivery: 2-3 weeks
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
- ISBN-13
- 9781107035829
- ISBN-10
- 1107035821
- Publisher
- Cambridge University Press
- Year
- 2015
- Publication date
- 2015-04-30
- Pages
- 296
- Dimensions
- 238x160x26
- Weight
- 580