Call Center Continuity Planning
Jim Rowan
Taylor & Francis Ltd, 1998
874,95 €On orderDelivery: 2-3 weeks
A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican
- ISBN-13
- 9780849399824
- ISBN-10
- 0849399823
- Publisher
- Taylor & Francis Ltd
- Year
- 1998
- Publication date
- 1998-12-08
- Pages
- 442
- Dimensions
- 280x210x
- Weight
- 1678