Counselling by Telephone
Maxine Rosenfield
SAGE Publications Inc, 1996
89,95 €On orderDelivery: 2-3 weeks
Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.
- ISBN-13
- 9780803979994
- ISBN-10
- 0803979991
- Publisher
- SAGE Publications Inc
- Year
- 1996
- Publication date
- 1996-11-25
- Pages
- 160
- Dimensions
- 215x140x10
- Weight
- 232