Improving Public Sector Productivity
Ellen D. Rosen
SAGE Publications Inc, 1993
189,25 €On orderDelivery: 2-3 weeks
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
- ISBN-13
- 9780803945739
- ISBN-10
- 0803945736
- Publisher
- SAGE Publications Inc
- Year
- 1993
- Publication date
- 1993-08-25
- Pages
- 288
- Dimensions
- 215x139x
- Weight
- 420