Current Issues and Development in Hospitality and Tourism Satisfaction
John A Williams, Muzaffer (University of South Carolina, Columbia, SC, USA) Uysal
Taylor & Francis Inc, 2004
292,50 €On orderDelivery: 2-3 weeks
Experts from the field explore customer satisfaction strategies, examining both the long term and short-term results. Includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
- ISBN-13
- 9780789024336
- ISBN-10
- 0789024330
- Publisher
- Taylor & Francis Inc
- Year
- 2004
- Publication date
- 2004-09-03
- Pages
- 218
- Dimensions
- 216x156x
- Weight
- 560