The Ombudsman Handbook
James T., Jr. Ziegenfuss, Patricia O’Rourke
McFarland & Co Inc, 2010
51,25 €On orderDelivery: 2-3 weeks
Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
- ISBN-13
- 9780786448968
- ISBN-10
- 0786448962
- Publisher
- McFarland & Co Inc
- Year
- 2010
- Publication date
- 2010-12-30
- Pages
- 214
- Dimensions
- 229x152x11
- Weight
- 295