The Measure of Library Excellence
Anne E.C. Norman, Despina Dapias Wilson, Theresa Del Tufo
McFarland & Co Inc, 2007
81,50 €On orderDelivery: 2-3 weeks
Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.
- ISBN-13
- 9780786430369
- ISBN-10
- 0786430362
- Publisher
- McFarland & Co Inc
- Year
- 2007
- Publication date
- 2007-08-01
- Pages
- 220