Emotional Labor
Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci
Taylor & Francis Ltd, 2008
354,95 €On orderDelivery: 2-3 weeks
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
- ISBN-13
- 9780765621160
- ISBN-10
- 0765621169
- Publisher
- Taylor & Francis Ltd
- Year
- 2008
- Publication date
- 2008-05-15
- Pages
- 256
- Dimensions
- 229x152x
- Weight
- 498