E-Service: New Directions in Theory and Practice
P.K. Kannan, Roland T. Rust
Taylor & Francis Ltd, 2002
317,25 €On orderDelivery: 2-3 weeks
This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.
- ISBN-13
- 9780765608062
- ISBN-10
- 0765608065
- Publisher
- Taylor & Francis Ltd
- Year
- 2002
- Publication date
- 2002-07-31
- Pages
- 348
- Dimensions
- 229x152x
- Weight
- 453