Service Quality
Benjamin Schneider, Susan Schoenberger White
SAGE Publications Inc, 2004
189,25 €On orderDelivery: 2-3 weeks
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
- ISBN-13
- 9780761921479
- ISBN-10
- 0761921478
- Publisher
- SAGE Publications Inc
- Year
- 2004
- Publication date
- 2004-01-21
- Pages
- 200
- Dimensions
- 155x229x11
- Weight
- 276