Anger in the Air
Joyce A. Hunter
Taylor & Francis Ltd, 2009
283,95 €On orderDelivery: 2-3 weeks
Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?
- ISBN-13
- 9780754671930
- ISBN-10
- 0754671933
- Publisher
- Taylor & Francis Ltd
- Year
- 2009
- Publication date
- 2009-06-15
- Pages
- 236
- Dimensions
- 234x156x
- Weight
- 453