Delivering Excellent Service Quality in Aviation
Mario Kossmann
Taylor & Francis Ltd, 2006
283,95 €On orderDelivery: 2-3 weeks
A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.
- ISBN-13
- 9780754647256
- ISBN-10
- 0754647250
- Publisher
- Taylor & Francis Ltd
- Year
- 2006
- Publication date
- 2006-06-28
- Pages
- 208
- Dimensions
- 237x160x17
- Weight
- 474