Total Quality Management Text with cases
Amrik Sohal, John S Oakland
Taylor & Francis Ltd, 2002
77,25 €On orderDelivery: 2-3 weeks
Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
- ISBN-13
- 9780750689250
- ISBN-10
- 0750689250
- Publisher
- Taylor & Francis Ltd
- Year
- 2002
- Publication date
- 2002-11-17
- Pages
- 352
- Dimensions
- 234x156x
- Weight
- 657