Bottom-Line Call Center Management
David L. Butler
Taylor & Francis Ltd, 2004
107,95 €On orderDelivery: 2-3 weeks
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.
- ISBN-13
- 9780750676847
- ISBN-10
- 0750676841
- Publisher
- Taylor & Francis Ltd
- Year
- 2004
- Publication date
- 2004-03-31
- Pages
- 208
- Dimensions
- 229x153x11
- Weight
- 308