Business Success Through Service Excellence
Moira Clark, Susan Baker
Taylor & Francis Ltd, 2004
89,95 €On orderDelivery: 2-3 weeks
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.
- ISBN-13
- 9780750660853
- ISBN-10
- 0750660856
- Publisher
- Taylor & Francis Ltd
- Year
- 2004
- Publication date
- 2004-07-09
- Pages
- 216
- Dimensions
- 154x234x17
- Weight
- 338