Meeting Customer Needs
Ian Smith
Taylor & Francis Ltd, 2003
82,95 €On orderDelivery: 2-3 weeks
Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.
- ISBN-13
- 9780750659840
- ISBN-10
- 075065984X
- Publisher
- Taylor & Francis Ltd
- Year
- 2003
- Publication date
- 2003-10-01
- Pages
- 232
- Dimensions
- 191x246x12
- Weight
- 462