Customer Satisfaction Measurement for ISO 9000: 2000
Bill Self, Greg Roche
Taylor & Francis Ltd, 2001
102,50 €On orderDelivery: 2-3 weeks
The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.
- ISBN-13
- 9780750655132
- ISBN-10
- 0750655135
- Publisher
- Taylor & Francis Ltd
- Year
- 2001
- Publication date
- 2001-12-11
- Pages
- 160
- Dimensions
- 234x156x
- Weight
- 300