Empowerment: HR Strategies for Service Excellence
Conrad Lashley
Taylor & Francis Ltd, 2001
44,95 €On orderDelivery: 2-3 weeks
Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.
- ISBN-13
- 9780750652445
- ISBN-10
- 0750652446
- Publisher
- Taylor & Francis Ltd
- Year
- 2001
- Publication date
- 2001-06-19
- Pages
- 320
- Dimensions
- 234x157x18
- Weight
- 482