How to Manage the IT Help Desk
Noel Bruton
Taylor & Francis Ltd, 2002
125,95 €On orderDelivery: 2-3 weeks
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.
- ISBN-13
- 9780750649018
- ISBN-10
- 0750649011
- Publisher
- Taylor & Francis Ltd
- Year
- 2002
- Publication date
- 2002-04-08
- Pages
- 372
- Dimensions
- 244x178x21
- Weight
- 734