The Call Centre Training Handbook
John P., Ph.D. Wilson
Kogan Page Ltd, 2008
81,50 €On orderDelivery: 2-3 weeks
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
- ISBN-13
- 9780749450885
- ISBN-10
- 0749450886
- Publisher
- Kogan Page Ltd
- Year
- 2008
- Publication date
- 2008-12-03
- Pages
- 336
- Dimensions
- 246x163x29
- Weight
- 734