Researching Customer Satisfaction and Loyalty
Paul Szwarc
Kogan Page Ltd, 2005
62,25 €On orderDelivery: 2-3 weeks
This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research.
- ISBN-13
- 9780749443368
- ISBN-10
- 0749443367
- Publisher
- Kogan Page Ltd
- Year
- 2005
- Publication date
- 2005-07-03
- Pages
- 272
- Dimensions
- 233x163x15
- Weight
- 398