The Handbook of Customer Satisfaction and Loyalty Measurement
Jim Alexander, Nigel Hill
Taylor & Francis Ltd, 2006
220,75 €On orderDelivery: 2-3 weeks
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
- ISBN-13
- 9780566087448
- ISBN-10
- 0566087448
- Publisher
- Taylor & Francis Ltd
- Year
- 2006
- Publication date
- 2006-09-28
- Pages
- 288
- Dimensions
- 181x251x23
- Weight
- 674