How to Measure Customer Satisfaction
John Brierley, Nigel Hill
Taylor & Francis Ltd, 2003
77,25 €On orderDelivery: 2-3 weeks
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
- ISBN-13
- 9780566085956
- ISBN-10
- 056608595X
- Publisher
- Taylor & Francis Ltd
- Year
- 2003
- Publication date
- 2003-12-29
- Pages
- 160
- Dimensions
- 243x171x12
- Weight
- 294