Measuring Customer Service Effectiveness
Sarah Cook
Taylor & Francis Ltd, 2004
259,95 €On orderDelivery: 2-3 weeks
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
- ISBN-13
- 9780566085383
- ISBN-10
- 0566085380
- Publisher
- Taylor & Francis Ltd
- Year
- 2004
- Publication date
- 2004-10-22
- Pages
- 174
- Dimensions
- 177x250x11
- Weight
- 458