Gower Handbook of Call and Contact Centre Management
Taylor & Francis Ltd, 2004
259,95 €On orderDelivery: 2-3 weeks
Business Hardbacks - Sales, Marketing and Customer Service A Contact Centre is fundamentally all about customers. The people, processes and technologies employed are all there to create powerful and memorable moments of truth - moments that make a difference between losing a customer and winning customers' hearts and minds.
- ISBN-13
- 9780566085109
- ISBN-10
- 0566085100
- Publisher
- Taylor & Francis Ltd
- Year
- 2004
- Publication date
- 2004-11-25
- Pages
- 368
- Dimensions
- 246x174x
- Weight
- 785