The Organizational Measurement Manual
David Wealleans
Taylor & Francis Ltd, 2001
259,95 €On orderDelivery: 2-3 weeks
A guide to creating customer-oriented measurements. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement, and addresses the procedures for identifying, designing, monitoring and using measurements.
- ISBN-13
- 9780566083495
- ISBN-10
- 0566083493
- Publisher
- Taylor & Francis Ltd
- Year
- 2001
- Publication date
- 2001-01-28
- Pages
- 190
- Dimensions
- 246x174x
- Weight
- 507