The Managed Heart
Arlie Russell Hochschild
University of California Press, 2012
49,95 €On orderDelivery: 2-3 weeks
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
- ISBN-13
- 9780520272941
- ISBN-10
- 0520272943
- Publisher
- University of California Press
- Year
- 2012
- Publication date
- 2012-03-31
- Pages
- 352
- Dimensions
- 208x140x21
- Weight
- 454